Service & Support​

Whether you are trying to figure out how to reach us, or are looking for resources to get something done—we are here to help.

Onboarding​

Optimizely's onboarding packages empower customers and partners to implement our product catalog with the support of a dedicated team.​

Premium Support

No Digital Project is ever the same, so we are driven to provide personalized services to suit your needs. Learn more about our enhanced support offerings.​

Rapid Experimentation team

Rapid Experimentation specializes in rapid client-side test delivery for higher experimentation ROI. We augment your team and plug process gaps without costly overhead.

Expert Services​

Our Expert Services teams work closely with both customers and partners so they can get the most out of the Optimizely product suite.​ We remove the complexity from digital projects so your platform can help achieve business goals.​

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Strategy Consulting​

Go beyond the product. Growth comes from a blend of great technology and smart strategies. We help you use the power of our platform to align your resources, processes and strategies for greater impact on your most important metrics.​

Education

Optimizely gives you year-round access to continuous learning and certification pathways; instructor-supported and tailored according to your role, experience, and learning goals.​

Developer community

Learn from the best. Connect with a community working together to share their expertise and knowledge within the Optimizely ecosystem

User guides

Easy access to content about getting started and how to best use our products.

Academy sign in

Following a course? Sign in to the Academy to complete your trainging and get certified.

Trusted by 9,000+ businesses and millions of happy customers

Browse helpful resources

Join our vibrant online community of 30,000+ members. Focused on support for developers and marketers, Optimizely World provides an extensive self-help library including technical documentation, FAQs and best practices.

Optimizely World

Explore user guides

Learn more about our latest releases and best practices for Optimizely products and features​.

User Guides

Lean on Service Optimization

Service Optimization consists of a specialist IT Service Management team focused on improving customer satisfaction, satisfying individual requirements and leveraging data-driven best practices. This team is also responsible for planning and coordinating efforts around peak traffic events and holidays. 

Service optimization

Our support staff at Optimizely were so gracious to assist in our performance audit and were ready to help during our busiest time—Black Friday. We couldn't have done it without you!

Noah Morgan
CTO, NA-KD

We are here to help